Good to Know

Everything you need for a great Prima experience, from tickets to showtime.

Illuminated sign reading "Prima Culliton Stage" on a brick wall at night.

Tickets and Discounts

  • Getting your tickets is easy! Purchase online anytime or call our Box Office at 717-327-5124 for assistance. Tickets can be emailed directly to you or held at Will Call for pickup when you arrive for your performance.

  • Prima understands that plans change and strives to be flexible with ticket policies. While tickets may not be refunded, we do offer ticket exchanges for both subscribers and individual ticket purchasers.

    SUBSCRIBER TICKET EXCHANGES

    Subscribers may exchange tickets for another performance of the same production, subject to availability. There are no exchange fees for subscribers. Tickets cannot be exchanged on the day of the performance or after a performance has occurred.

    INDIVIDUAL TICKET EXCHANGES

    • Tickets may only be exchanged within the same production, as availability allows, for a fee of $5.00 per order. 

    • Ticket exchanges must occur at least 48 hours prior to a performance and cannot be exchanged after the performance has passed.

    • If you choose a more expensive seat, the price difference will be due. We are not able to refund when exchanging into a lower priced seating section.

    • Once you have exchanged your tickets, your original tickets will become invalid and are immediately available for sale to the general public. Your new tickets will be emailed to you or held at Will Call based on your preference.

    • If at the last minute you are unable to use your tickets, we recommend gifting them to friends, family or coworkers. Tickets can also be turned into a contribution to support Prima’s artistic programming initiatives. The value of the donated ticket is tax-deductible as the law allows.

    • Exchanges can be made by calling the box office at 717 327-5124.

  • 30 minutes prior to the start of each performance, any seat remaining unsold will be made available to current high school or college students with a valid school ID for $15.00. Seating is subject to availability and not guaranteed. Student Rush Tickets cannot be reserved in advance and must be purchased in person at the Prima Box Office.

  • Yes! As a thank-you for their service, Prima offers 10% off single tickets for all veterans and active-duty military personnel. Simply use promo code Service10 at checkout to enjoy the discount.

    Offer valid on regular-price single tickets only. Excludes subscriptions and cannot be combined with other discounts or promotional offers.

  • Yes! Prima is happy to accommodate groups, and we offer a 10% discount for groups of 10+ people with the discount code Group10.

    Groups of 25+ may be eligible for a 15-20% discount. Visit primatheatre.org/group for more details, or call the Box Office at 717-327-5124 to arrange your group outing.

  • If you miss a performance and don’t arrange an exchange prior to the start of the performance, your tickets are void. Tickets cannot be exchanged once the performance has occurred. There are no refunds for missed performances.

  • If you cannot find your ticket, please call the Box Office at 717-327-5124 so a new one can be emailed to you. You can also elect to pick up your ticket at the box office starting 30 minutes prior to the performance.

Planning Your Visit

  • The Prima lobby typically opens one hour before the performance, with theater doors opening 20-30 minutes prior. Due to potential traffic congestion in Lancaster, it is recommended to arrive early to allow time for parking, restroom use, and purchasing concessions. Ushers will guide patrons to their seats and are available to answer any questions about Prima’s amenities.

  • Patrons are encouraged to wear what makes them comfortable, often ranging from business casual to cocktail attire. Please avoid strong fragrances for the comfort of others.

  • Snacks, soft drinks, water, botanical elixirs, and zero-proof wine and beer are available for purchase at the card-only, cashless bar inside the theater.

    Additionally, patrons can now bring their preferred wine or beer. Bring your own cups and supplies, or corking service, cups, and a fresh stopper are available at the Prima bar for $10.
    Individual-sized beverages are encouraged. Wine and beer only, per PA law.

    For more information and the current menu, visit primatheatre.org.menu.

  • Wheelchair and companion seating is available for purchase through the Prima box office, either online or by phone. Some seats in the theater require one or more steps to access. Please contact the Box Office at 717-327-5124 if there is a question about a particular seat. Prima is equipped with an accessible bathroom in the foyer between the lobby and the theater. Accessible parking is available in the free parking lot, as well as convenient street parking (as available) directly in front of the Prima entry on Wheatland Avenue.

  • Free parking is available onsite, along the street, and to the side of the building.

    Please do not park in the private condo lot across the street from the theatre on Wheatland Ave.

Policies & Other Questions

  • We welcome people of all ages at Prima. All persons entering Prima, including babes in arms, must have a ticket. While all are welcome, some Prima performances are more family-friendly, while some are geared toward patrons ages 13+. Please carefully consider whether a performance is appropriate for your child before planning to attend.

    There is no child’s price for tickets. Also, please be aware that, for the respect of everyone, disruptive patrons, including children, will not be allowed to remain in the theater. Please be considerate of others in the audience and of your child’s comfort.

  • Service animals are permitted at Prima. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. It does not include emotional support or comfort animals.

    Service animals must be harnessed, leashed or tethered at all times and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises. Please alert Prima of any special needs at the time of your ticket purchase.

  • Running a little late? We understand! To keep the experience enjoyable for everyone, our ushers will help you find a seat at an appropriate moment during the performance. In some cases, for the safety of performers and patrons, you may not be able to sit in your original seat. Ushers will guide you to an available and accessible seat.

  • Prima’s Patron Services team oversees and manages any items left behind. Items considered “lost & found” will be kept secured in Prima’s office for up to 30 days. If you have lost an item at Prima, please call (717) 327-5124.

  • Please email admin@primatheatre.org to inquire about renting the theater and to share your preferred dates.

  • For more information, please visit our support page. For questions about sponsorship opportunities, contact support@primatheater.org.

  • Performances may feature minimal audience participation, bright lights, haze, and loud noises, with strobe effects being rare. By purchasing tickets or entering the venue, patrons acknowledge and accept all associated risks. Prima is not liable for any injury or illness while at the venue.

  • Prima holds the right to take photographs and record video and audio during any event in the venue. This may at times include patrons. By entering the premises, you agree to authorize the taking and use of still photographs or motion picture footage (with related audio) for advertising, publicity, commercial, or other business purposes.

Still have questions? We're happy to help make your Prima experience a great one.
Please call the Box Office at 717-327-5124 or email boxoffice@primatheatre.org.

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